Refund & Return Policy

Refund & Return Policy – SSSToyShop

Thank you for shopping at SSSToyShop. We are committed to providing a smooth, safe, and reliable shopping experience. If you face any issue with your order, please review our refund and return guidelines below.

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1. Return Eligibility

You may request a return only if:

• You received a wrong product
• The product arrived damaged
• Items are missing from your order

Important: A full unboxing video without cuts is required as proof for any return or claim.

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2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Used or opened products
• Intimate or hygiene-related items
• Personal care or adult wellness products after opening
• Custom or special order items

These products are strictly non-refundable and non-returnable.

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3. Return Request Process

1. Contact us within 24 hours of receiving your order.
2. Provide your Order ID, issue details, and unboxing video.
3. Our support team will review and verify your request.
4. Approved requests will proceed to refund or replacement.

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4. Refund Policy

• Refunds will be processed via bKash, Nagad, or bank transfer.
• Processing time: 3–7 business days after approval.
• Delivery charges are non-refundable.

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5. Replacement Policy

• Replacement will be provided based on product availability.
• If replacement is not possible, a refund will be issued instead.

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6. Shipping Issues

In case of lost parcels, courier delays, or delivery issues, we will investigate with the courier service before processing any refund or replacement.

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7. Policy Updates

SSSToyShop reserves the right to update or change this Refund & Return Policy at any time without prior notice. All changes will be effective immediately upon posting.

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SSSToyShop – Fair, Safe & Customer-Friendly Shopping Experience.